Reference

Privacy Policy – What We Do With Your Information

When you open an account at allo4d, we collect specific data to process your deposits via DANA, OVO, GoPay and QRIS, verify your identity and keep your account…

Account verificationPayment method protectionData retention rulesYour access rights
allo4d Privacy Policy – What We Do With Your Information
CONTACT OUR TEAM

How to Request Data Access or Changes

Live Chat Open the chat widget in the lobby during operating hours.
Email Support Send a data request to our privacy team at support@allo4d.
Account Settings Log in, open Settings > Privacy, and update your communication preferences, delete your marketing…
SECURITY AND RETENTION

How We Protect Your Privacy

Encryption

All data transmitted between your device and allo4d servers uses TLS 1.2 encryption. Payment card numbers and bank account details are never stored in plain text; we tokenise them on receipt so only masked references appear in your account history.

Password & Login

Your password is hashed using bcrypt when stored. We support two-factor authentication via email or SMS; enable it in Account Settings > Security to require a code on each login from a new device.

Third-Party Sharing

allo4d does not sell your data to advertisers. We share your name and email only with payment processors (for DANA, OVO, GoPay and QRIS transactions) and compliance partners where local law requires. No game studios or affiliate networks see your account details.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to track page flows and button clicks — this data helps us improve the lobby layout. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account and identity records remain on file for seven years after closure to comply with local financial regulations. Game history is retained for twelve months. You can request deletion of non-regulatory data at any time; we will remove it within thirty days.

Policy Updates

When we update this privacy policy, we will email you at least thirty days before the change takes effect. Material changes (such as new data sharing) require your explicit consent before they apply to your account.

Privacy Questions Answered

You can request account closure and data deletion from Account Settings > Privacy or by emailing [email protected]. We will deactivate your account immediately and remove personal data within thirty days, except transaction records and identity verification documents which local law requires us to keep for seven years.

Payment information is tokenised — meaning we store a secure reference token, not your actual card or bank details. Each deposit is processed through encrypted connections, and transaction records show only the last four digits and payment method. Your full details are visible only to our payment processors who handle settlement.

No. Your account data remains within allo4d. We share only essential information with payment processors and local compliance authorities where required by law. We do not sell data to marketers, other casinos, or affiliate networks. Game studios do not receive your name or email.

Two-factor authentication requires you to enter a code sent via email or SMS each time you log in from an unrecognised device. This protects your account from unauthorised access. You can turn it on or off anytime in Account Settings > Security without affecting your deposits or withdrawals.

Game history and betting activity are retained for twelve months in your account dashboard so you can review past sessions. After twelve months, records are archived securely but remain accessible if needed for disputes. Transaction records for regulatory purposes are kept for seven years.

Yes. Go to Account Settings > Privacy and select 'Download My Data' to receive a file with all personal information, transaction history and account details. We will send it within seven business days in a portable format. You can also email [email protected] with the request.

Change your password immediately, enable two-factor authentication, and contact live chat or email [email protected] with details. Our security team will review your account activity for unauthorised access, freeze any suspicious transactions and help you secure your profile.